Archive for the 'Brands, Blogs and Vlogs' Category

Liquid and Socratic release the results of annual Brand Impact study.

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Liquid Brand Summit attendees got a sneak peek.
Who are the biggest brands in the technology sector? Folks who attended the Liquid Brand Summit last week were the first to find out as Liquid Agency released the findings from an annual research study by Socratic Technologies evaluating the impact of brands in 40 different technology markets.

Facebook dominates social media.

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When you combine Facebook’s explosive growth with the fact that TIME Magazine named Mark Zuckerberg its “2010 Person of the Year” and Hollywood released an award-winning film about the company, it’s no surprise that Facebook was named “Brand of the Year” in the Liquid Brand Impact Report 2011. The report summarizes the findings from the annual research study by Liquid Agency and its research partner, Socratic Technologies – which found that Facebook is the clear winner in the social media category.

More than 200 brands are evaluated in the study.

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The Liquid Brand Impact Report is derived from a quantitative study of more than 200 technology brands in 40 business-to-consumer (B2C) and business-to-business (B2B) categories. It examines a brand’s relative strength as measured by its “Brand Power Rating,” which is derived from a Socratic Technologies’ model measuring several key market perceptions: Awareness; Consideration; Preference, and Purchase Intent (ACPP). The Brand Power Rating has a very high correlation to a company’s current market share, but more importantly, it can detect early shifts toward newcomers with the potential to disrupt the status quo.

Adobe scores highest in B2B category.

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With its win as Brand of the Year, Facebook edged out Amazon who came in a close second. Adobe, Google and Intel rounded out the top five performing brands. In addition, Facebook also took top honors in the B2C category, while Adobe won the B2B category.

VMware, EMC, Vizio and HTC showed the most growth.

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The Liquid Brand Impact Report also tracks the biggest movers up or down in terms of a company’s brand impact in each of the 40 categories. This includes companies like VMware with the biggest upward movement in Virtualization Software, EMC for Enterprise Software, Vizio for HDTV and HTC for smartphones, to name a few.

Download the report.

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To download the full Liquid Brand Impact Report 2011, which provides a detailed breakdown of rankings and brand performances in each of the 40 categories, go here.

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Making a brand relevant…again. The fine art of revitalization.

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The information/internet age has redefined the way we perceive, interact and evolve with large brands in “real time” - today’s hottest new thing, tomorrow’s cold coffee. Today’s brands face challenges everyday: The competitive landscape can become difficult to navigate; shifts in the corporate structure and/or ownership can be chaotic; audiences and their habits can change making it challenging to remain relevant; products and services can become obsolete or tarnished over time. Simply put, a brand now has to exist and thrive amidst continuously changing platforms and preferences. Established brands are capable of losing their vitality because of this transient landscape.

But, we have seen recent efforts from AOL, Yahoo and MySpace who have revamped their brands through successful experiential design campaigns. Even GM, has emerged from bankruptcy to become the biggest IPO in US history.

So…what are the tell-tale signs for a revitalization effort? How does one go about the task of reinvigorating a brand whose luster has faded? How do brands stay relevant with their audiences? What do you think the best practices for reinvigorating brands-at-risk. What are tactics for keeping a brand fresh, transforming relationships with consumers, and creating experiences that build relevance and loyalty?

Your thoughts and ideas are welcome.

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Celebrity endorsement: The road to fame or the road to shame?

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Sometimes celebrity partnerships work out very well. And sometimes they can be a disaster.

For example, In 2004 Glaceau VitaminWater recruited the rapper 50 Cent to help promote the brand. He created his own VitaminWater flavor and sales of the brand skyrocketed among young consumers. Nike’s relationship with Michael Jordan is the stuff of legend. And Priceline has done well with William Shatner for over a decade; and lately Dr. Dre is using his own brand to help promote HP’s Envy notebooks. These partnerships have worked out very well.

Of course, that’s not always the case. Tiger Woods’ personal issues became a fiasco for several brands - while allegations of drug use by Kate Moss led to Chanel, Burberry and H&M terminating their relationship with the model.

Do the benefits of working with celebrities outweigh the risks? Can a troubled celebrity seriously damage a brand that is being endorsed by them? What can brands do to protect themselves from negative publicity generated by celebrities associated with the brand? What’s the best way to structure such relationships? Which brands have done this well? When do brands drop the relationship and how?

We’d love to hear your thoughts. Please post your comments!!!

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Turning customers into brand advocates: What’s the secret?

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Some brands create such strong customer communities that they are practically cults.
Apple, the Grateful Dead, and Harley Davidson are a few good examples. The customers for these brands become part of a tribe - with its own culture and sense of belonging. The brands that succeed in creating such a strong connection among its customers and employees benefit from exceptionally high levels of loyalty, to the extent their customers rarely practice brand-switching - instead, they actually promote the brand actively - and often try to convert others into becoming “brand believers”.

I am curious to see if anyone has any thoughts on how do companies create such strong affection for their brands that their customers are compelled to become active brand champions? Does this phenomenon happen on its own…or is there a secret to help it along? If so, what are the programs that are put in place? How are they run? What are the strategies and tactics that turn average customers into brand advocate superheroes? On the other hand, in your experience what have brands tried that simply does not work?

Your thoughts and ideas are welcome. We look forward to hearing from you!!!

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The Brand Summit was a hit!

I am happy to report that the Liquid Brand Summit was a very well attended and very well received event. It was a pleasure spending the day at tackling issues about brands and branding with so many smart and interesting people. We’re now compiling all of the Best Practices that were uncovered during the day, and will share them shortly. I helped manage the session about Brands, Blogs and Social Media: Strategies for Entering the Global Conversation, which was led by Derek Gordon from Technorati.

We discussed the many ways that brands can leverage social media, blogs, vlogs, etc. Our key conclusion was that brands need to develop community through highly visible and easily accessible points of entry which invite and host other voices, as well as contributing their own. The four key steps to building community include: 1.Set objectives, 2.Curate, 3.Moderate, 4.Communicate. It was a lot of work…but also really fun! More details will follow!!!

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Business 2.0 moderates Brand Summit panel.

Jon Fortt, Sr. Editor, Business 2.0John Fortt, the Senior Editor at Business 2.0 wil be moderating the panel discussion at the end of the Brand Summit. The panel will focus on the best branding practices uncovered during the summit, and will involve all of the Session Leaders that are facilitating the round table discussions. John Fortt is responsible for the “What Works” and “What’s Next” sections of Business 2.0 magazine, and also authors “The Utility Belt”, a technology blog. This alone should be worth the price of admission…so, if you have not done yet, sign up NOW!!!…the Brand Summit is taking place next week!

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